Refunds / Make a Return

To make a return for a previous transaction:

1. In the Sale section of POS, click Load Previous Sale. The Find Receipt dialog will open.
   
2. Do one of the following:
   • Scroll through the receipts of recent transactions and click the receipt number for the transaction for which you want to make a return.
   • Search for the receipt using any of the filters provided, then click the receipt number.
     These filters include:
     • Receipt number
     • Station
     • Date
     • Payment Method
     • Item Name
     • UPC
     • Card Entry Method
     • Drawer Status
     • Member Last Name
     • Card Last Four (the last four digits of the card number)
     • Club
3. Click Return.
4. A return to the original payment method will be selected by default. If you want to return the amount in some other way, click Other Options and select a different payment method.

   If you are refunding to a gift card, select Vendor Gift Card as the payment method. In the Gift Card - Purchase/Add Value dialog box, enter the gift card number and click OK.

5. If necessary, add a comment.
6. If you are returning the amount to a card other than the one used in the original transaction, enter the card information.
7. Click Finish.