Reason Codes

Reason codes are divided into reason code type on the Manage Reason Codes page (Settings>Settings>Reason Codes). You can use reason codes in a variety of situations to provide a brief explanation for making a change in Membership and Operations.

• Reason Code Types
• Create a Reason Code

Reason Code Types

The following table lists all system-created reason codes by type. Your club may have created other reason codes that are not included. Additionally, the Reason Code Name may have been altered.

Reason Code Type	Reason Code Name	ABC Code	Description
Cancel Pending POS Transaction	Agreement in queue	IN_QUEUE	The agreement is still in the queue.
Cancel Pending POS Transaction	Agreement removed from queue	AGR_REMOVED	The agreement is removed from the queue.
Cancel Pending POS Transaction	Cancelled by user	USER_CANCELLED	The Pending POS transaction is canceled.
Cancel Pending POS Transaction	Paid	PAID	The Pending POS transaction is paid.
Cancel Recurring Service	Non	NON_USE	The recurring service was cancelled for non-use.
Cancel Recurring Service	Move	MOVE	The recurring service was cancelled because the member moved.
Cancel Recurring Service	Member Deleted	MEMBER_DELETED	The recurring service was cancelled because the member record was deleted.
Cancel Recurring Service	Medical	MEDICAL	The recurring service was cancelled for medical reasons.
Cancel Recurring Service	Financial	FINANCIAL	The recurring service was cancelled for financial reasons.
Change Price	Discount	DISCOUNT	A discount was provided.
Change Price	Inventory Incorrect	INVENTORYINCORRECT	The inventory count was incorrect.
Commission Override	Manual Adjustment	MANUAL_ADJUSTMENT	The commission amount was adjusted manually.
Drawer Adjustment	Bank Deposit	BANK_DEPOSIT	A bank deposit was made.
Event Status			This type is divided into Appointment Status and Class Status. Both have the following statuses available: Canceled- Charge Canceled-No Charge Completed Pending
Freeze Invoice	Covid-19	COVID	Invoices were frozen due to Covid-19.
Freeze Invoice	Medical	MEDICAL	Invoices were frozen for other medical reasons.
Freeze Recurring Service	Financial	FINANCIAL	The service was frozen for financial reasons.
Freeze Recurring Service	Medical	MEDICAL	The service was frozen for medical reasons.
Freeze Recurring Service	Military Leave	MILITARY	The service was frozen for military leave.
Freeze Recurring Service	Out of town	OUT_OF_TOWN	The service was frozen while the member is out of town.
No Sale	Count Money	COUNTMONEY	The cash drawer was opened to count money.
No Sale	Make Change	MAKECHANGE	The cash drawer was opened to make change.
Recurring Service Reject Reasons	Invalid Signature	INVALID_SIGNATURE	Signature was invalid.
Recurring Service Reject Reasons	Invalid Terms	INVALID_TERMS	Terms were invalid.
Recurring Service Reject Reasons	Missing Initials	MISSING_INITIALS	Member did not provide initials.
Recurring Service Reject Reasons	Missing Signature	MISSING_SIGNATURE	Member did not provide signature.
Service Hold	ABC Delinquent	ABC_PAYMENT_PAST_DUE	Service on hold due to past due ABC payment.
Service Hold	Chargeback	CHARGEBACK	Service on hold due to a chargeback.
Service Hold	Frozen	FROZEN	Service is frozen.
Service Hold	Payment Declined	PAYMENT_DECLINED	Service is on hold because payment was declined.
Service Hold	Payment Pending	PAYMENT_PENDING	Service is on hold because payment is still pending.
Void	User Error	USER_ERROR	A transaction void was performed due to user error.
Waive Tax	For Resale	FOR_RESALE	Tax was waived for resale.
Waive Tax	Military	MILITARY	Tax was waived for a member in the military.
Waive Tax	Tax Free Day	TAXFREEDAY	Tax was waived for tax free day.

 

Create a Reason Code

If necessary, you can create your own custom reason codes.

To create a custom reason code:

1. Navigate to Settings>Settings>Reason Codes.
2. On the Manage Reason Codes page, select a reason type.
3. Click Create.
4. Type a name in the Reason Code field.
5. Click Save.

Repeat Steps 3-6 to create additional custom reason codes.