Unfreeze a Membership

You can remove freeze conditions on a membership by unfreezing it.

If an account has been frozen by time at any point, the time freeze must be removed first before billing freezes may be removed.

To unfreeze a membership:

1. Navigate to Members>member>Invoices (or from the member dashboard, click View Invoices).
2. On the member's Invoices tab, click Edit.
3. Select Unfreeze.

4. Set the date to unfreeze the account:

• If this is a Billing freeze, enter the Effective Date.
• If this is a Time freeze, enter the End Date.

The account is unfrozen on the date you entered.